STORE POLICY

PRINT AND PRODUCTION

All our prints are made to order and can take up to 5 business days to create, however in most cases, only 2 business days will be required. 

Arch Rivals Curated by Design pieces are fine art prints/giclée prints using Canson Edition Etching stock, used by galleries and museums worldwide. No Optical Brightening Agents are used to ensure consistency of shades for generations and are Acid Free certified to avoid paper degradation. The stock is 310gsm, 100% rag and complies with the highest archival standard that features a slight texture to give each print an extra level of detail and a truly unique and luxurious finish. 

 

Due to this slightly textured medium, pieces may occasionally contain minor imperfections and have slight colour variations, this is a natural part of the product and are not considered faults.

Please note that stylised lifestyle images displaying product insitu on our website are for illustrative purposes only, colours may vary in real life.

 

DAMAGED/FAULTY GOODS

In the unlikely situation that your piece has arrived damaged or not representative of the item chosen on the website, Arch Rivals Curated by Design will happily replace your order. Please contact hello@archrivalscurated.com within 7 days of receipt of order. Photographs of the damage must be supplied as proof - please attach to your email. Please retain original packaging, as this is the best method to return items to us upon instruction. In the case where a refund is issued, the refund will be facilitated through your original payment method. Please note gift vouchers cannot be refunded for cash. 


SHIPPING 

Orders are shipped from Australia. Standard shipping is calculated on a per product basis. Deliveries to rural and regional locations areas may attract higher shipping costs. Shipping to some countries may incur additional fees and charges (for example additional import taxes etc). Shipping prices are subject to change at any time without notice.


DELIVERY

Due to the made to order process of Arch Rivals Curated by Design, our production times vary between pieces, which means that some of the items in your order may arrive separately. 

Delays in regards to shipping may occur in the event of extreme weather conditions, over the busy Christmas period and over public holidays.

If you do not wish your item to be left at the delivery location by the courier, please indicate 'no' on the check-out page. If you choose to give authority to leave your item, no responsibility can be taken by Arch Rivals Curated by Design if an item is lost or stolen. 

If you select to sign for your delivery but are not available to do so on the delivery day, your item will be taken to their nearest depot or post office for you to collect. We will provide tracking information when your order is dispatched, if a re-delivery is requested, charges may apply, which is at your own cost. 


PAYMENT OPTIONS

Arch Rivals Curated by Design accepts payment by Credit Card and PayPal. Payment is required before an order can be processed. 


PROMOTIONS AND SALE

Promotions, discounts and special offers are only valid for the advertised dates and times. Discounts cannot be applied to orders placed outside of the advertised promotion times. Unless specified, promotions do not apply to gift vouchers or pre-order items and are only available while stocks last. 

If a discount code is supplied, this must be applied at checkout to redeem the promotion. Discount codes cannot be added after your order has been placed and confirmation received.

Promotions cannot be combined with other promotions and do not apply to shipping, GST or duties. Once your order has been placed no amendments or cancellations can be made.

For promotions where you must buy 1 (or more) item(s) to get a reduction on the second (additional) item(s), the discount will be applied at checkout to the lower priced item.

Arch Rivals Curated by Design can extend or terminate a promotion at any time. 


AGREEMENT OF TERMS

By placing an order with Arch Rivals Curated by Design you are agreeing to the above terms and conditions. These terms are subject to change at any time. If the terms are amended, they will be effective immediately.

© 2020 by Arch Rivals Curated by Design

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