FREQUENTLY ASKED QUESTIONS
Frequently asked questions
What forms of payment are accepted?
We accept credit cards, Paypal and Afterpay
How long will my order take to arrive?
All pieces are created after you place your order. We require up to 5 business days to create your artwork and then items are sent domestically via Australia Post (standard and express options available). Please see shipping page for more information.
What happens if my order is damaged when it arrives?
Should the unlikely situation arise that your piece has arrived damaged or not representative of the item chosen on the website, Arch Rivals Curated by Design will happily replace your order. Please contact hello@archrivalscurated.com as soon as possible. Photographs of the damage must be supplied as proof - please attach to your email.
Please retain original packaging, as this is the best method to return items to us upon instruction. In the case where a refund is issued, the refund will be facilitated through your original payment method. Please note, gift vouchers cannot be refunded for cash.
Does Arch Rivals Curated by Design offer framing?
To keep shipping costs down we do not offer framing on the website, however we are happy to arrange framing for you. Simply send us an email at hello@archrivalscurated.com and we can provide you with a quote.
Are the artworks limited editions?
Yes they are.
What if I want a piece but not sure what will look best in my space?
We offer a complimentary interior design service for all of our customers. From one room to an entire home, let us help curate your personal sanctuary, with breathtaking art pieces to transform your space.
I want a piece in a specific size, can you help?
Can you create a bespoke piece for me?
Yes, as well as one of a kind wall art created by upcoming artists and photographers, we can turn your favourite photograph into a limited edition print by editing, adding copy, design elements and altering backgrounds etc to create a unique and personal piece of art for your space.
Are the prints high quality?
Yes, all Arch Rivals Curated by Design pieces are fine art prints/giclée prints using Canson Edition Etching stock, used by galleries and museums worldwide. No Optical Brightening Agents are used to ensure consistency of shades for generations and are Acid Free certified to avoid paper degradation. The stock is 310gsm, 100% rag and complies with the highest archival standard that features a slight texture to give each print an extra level of detail and a truly unique and luxurious finish.
What are the prints made from?
All Arch Rivals Curated by Design pieces are fine art prints/giclée prints using Canson Edition Etching stock, used by galleries and museums worldwide. No Optical Brightening Agents are used to ensure consistency of shades for generations and are Acid Free certified to avoid paper degradation. The stock is 310gsm, 100% rag and complies with the highest archival standard that features a slight texture to give each print an extra level of detail and a truly unique and luxurious finish.