FREQUENTLY ASKED QUESTIONS

Frequently asked questions

What forms of payment are accepted?


We accept credit cards and Paypal




How long will my order take to arrive?


All pieces are created after you place your order. We require up to 5 business days to create your artwork and then items are sent domestically via Australia Post (standard and express options available). Please see shipping page for more information.




What happens if my order is damaged when it arrives?


Should the unlikely situation arise that your piece has arrived damaged or not representative of the item chosen on the website, Arch Rivals Curated by Design will happily replace your order. Please contact hello@archrivalscurated.com as soon as possible. Photographs of the damage must be supplied as proof - please attach to your email.

Please retain original packaging, as this is the best method to return items to us upon instruction. In the case where a refund is issued, the refund will be facilitated through your original payment method. Please note, gift vouchers cannot be refunded for cash.




Does Arch Rivals Curated by Design offer framing?


To keep shipping costs down we do not offer framing, however we have chosen sizes for our prints that make it easy to use readily available frames or customised framing options. Although we endevaour make the picture sizes on our website as accurate as possible, we always recommend waiting until you receive your print before arranging any framing. Please do not give the sizes on our website to your framer - arrange for them to measure the print when it arrives - this ensures your print is framed exactly how you would like! Looking for a cost effective frame alternative? Ikea offer a range of frames as well as Officeworks in a variety of finishes. Affordable recommendations below for ready to buy, or alternatively get an affordable custom frame here: Petite: Frames Now (Australia Wide Shipping) Kmart Frame Today IKEA (with mount) Officeworks Small: Frames Now (Australia Wide Shipping) Big W Kmart Frame Today Spotlight Officeworks Medium: Frames Now (Australia Wide Shipping) Big W Kmart Frame Today Spotlight Officeworks Large: Frames Now (Melbourne Only) Picture Frame




Are the artworks limited editions?


Yes they are. Each piece you see on our website comes in a maximum of 100 prints, unless otherwise specificed. This ensures the exclusivity of our pieces. Once an item has sold out it will be removed from the website.




What if I want a piece but not sure what will look best in my space?


We offer a complimentary interior design service for all of our customers. From one room to an entire home, let us help curate your personal sanctuary, with breathtaking art pieces to transform your space. Simply send us a few photos of your space to hello@archrivalscurated.com and our team will work with you to choose the best piece(s) for you. We create mocks of the pieces in your home so you can see exactly what the art will look like to ensure you are 100% happy with your choices.




I want a piece in a specific size, can you help?


Whilst our pieces are a standard art print size that are suited to a lot of frame sizes, we can also work with you on specific sizing needs. Whether that be altering a print size to fit an existing frame you already have or to create a different size print to perfectly fit your space. Simply email us at hello@archrivalscurated.com to speak to someone about this service.




Can you create a bespoke piece for me?


Yes, as well as one of a kind wall art created by upcoming artists and photographers, we can turn your favourite photograph into a limited edition print by editing, adding copy, design elements and altering backgrounds etc to create a unique and personal piece of art for your space. Simply supply us with an image (must be hi-res and we will advise size suitability for the size piece you are wanting printed) and a brief of the style and aesthetic you like and we will work our magic. The piece is sent to you via a PDF proof and once approved we have it printed to the certain size you like and delivered to your door as a custom fine art print! Not sure what style or where to start with the design? Our team can offer suggestions based on where the piece will be hanging and the style of photograph. We want you to be 100% happy with your piece, so edits are included to ensure the finished art print is something you love. We understand that art is very personal and individual, please don’t hesitate to get in touch at hello@archrivalscurated.com if you have any other questions.




Are the prints high quality?


Yes, all Arch Rivals Curated by Design pieces are fine art prints/giclée prints using Canson Edition Etching stock, used by galleries and museums worldwide. No Optical Brightening Agents are used to ensure consistency of shades for generations and are Acid Free certified to avoid paper degradation. The stock is 310gsm, 100% rag and complies with the highest archival standard that features a slight texture to give each print an extra level of detail and a truly unique and luxurious finish.




What are the prints made from?


All Arch Rivals Curated by Design pieces are fine art prints/giclée prints using Canson Edition Etching stock, used by galleries and museums worldwide. No Optical Brightening Agents are used to ensure consistency of shades for generations and are Acid Free certified to avoid paper degradation. The stock is 310gsm, 100% rag and complies with the highest archival standard that features a slight texture to give each print an extra level of detail and a truly unique and luxurious finish.





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